Legal Assistance of Western New York, Inc.

If i can rate this 0 i would, I am extremely disappointed with who ever followed up with me about my application from this practice. I applied for assistance and the lady that called me back told me that they couldn't help me due to a conflict of interest with zero explanation. When I told her I wasn't understanding where the conflict of interest was, as i was genuinely confused, she proceeded to speak to me with aggravation as thou I should know Not to ask as soon as I hear conflict of interest. I must have made it worst for her when i asked to speak to someone else the moment i felt uncomfortable with her and i did not feel we were understanding each other. She was extremely rude, defensive and with very little patience. My anxiety is still at an all time high due to this. People that come to these practices are clearly seeking help because their lives are already hard, then they are met with insensitive people like this clerk that seems to be bothered by doing her job. Despite of whether or not you are able to service the person, it is still their job and responsibility to uphold a level of professionalism. Just because you are calling me Ma'am doesn't take away from your rudeness, lack of empathy and patience that was given to me during my time in need over the phone. I hope that this will be read and some changes are made. No one going through a hard time in life already deserves that kind of treatment. Shame on your Clerk.

Muy buen servicio y atención

They had me on hold for 13 minutes and we talk for 60 second and then transfer me to legal aid they don't help try to explain my situations and the reception just brush me off and gave me legal aid phone number. wow