Legal Aid of Western Michigan is a nonprofit law firm located in Grand Rapids, Michigan, dedicated to providing free legal advice and representation to those in need. With a team of experienced attorneys, Legal Aid assists individuals facing various legal issues, including consumer cases, family matters, housing disputes, and more. Whether you are struggling with debt, going through a divorce, or facing eviction, Legal Aid is here to help guide you through the legal process and ensure your rights are protected. Contact Legal Aid of Western Michigan today for compassionate and professional legal assistance.

Zach Webb

1/02/2025

I’m quite disappointed so far. I’ve reached out to legal aid 3 times now and after the latest phone call I am even more confused and angry now.

The first call I made at the end of 2023, my debt was not enough. That’s acceptable. Later in 2024, my debts rose and I was then told in the beginning of November that I now qualify and the attorney on the phone recommended my case be transferred to a local office for someone to check out. Whether it would be accepted still was up in the air due to funds, which I can accept. It is low income assistance after all.

Here’s what I just can’t accept: I called today after waiting through the 2-3 week period where it was claimed someone would reach out to me. Nobody has and I was informed on the phone today that nobody will unless they choose to take my case?!

How can I know if my case is accepted if nobody will even send an email to tell me that? This isn’t customer service!!!! If I can’t even get a response on whether my case will be accepted or not, then I cannot recommend their service.

Update: my spouse got an email back from their manager and all he asked for was our county, we responded and he said thanks. We have not heard anything back. Very poor customer service as I said.

Bethanie Miller

12/13/2024

Horrible. No help told I needed to take abuse by a company and not tell anybody etc. Update: They are much better now not perfect my attorney's are good.

Kristina Wood

11/18/2024

It started with the "most unique case" Mr. Sass had seen in 30yrs..
And ended in the best positive outcome I could imagine!
If not for your dedication and all the time you and your team spent on my case, I'd be struggling to find a place to call home for me and my kids. Mr. Sass was not only caring and supportive in helping me deal with the situation, but he also took the time to listen to me and he made sure I understood everything.
For everything you do in life, I hope it always goes in your favor! I hope your pillow is cold on both sides, your charger works at every single angle, you NEVER stub your toe, you eat a FANTASTIC meal today and get lucky and find $20 on the floor! I hope you all have an amazing year because YOU DESERVE ALL OF IT!!