What a unique experience I had with Ernst Law Group. I've never experienced anything quite like it. It started with their website, found via Google, which looked amazing. They highlighted fighting for the underdog, making voices heard, and Taylor Ernst's $63 million win against Chevron last year (2025). Their values seemed to align with mine, so I was intrigued.
However, their website didn't include email addresses for attorneys or otherwise. I used the contact form, expecting a response within a day, but they called almost immediately.
Danielle, a former intake specialist who became an attorney last year, inquired about my case details. After our initial call, she called back for more information and explained their weekly case selection meetings. I was fine with that. The following day, I realized my initial contact form was vague, so I sent a text outlining key concepts, ending with, "I'd prefer to discuss details in person if you decide to take my case." Twenty minutes later, they replied, asking for an in-person meeting, which I assumed meant they were interested. They sent documents to digitally sign, granting permission to access medical records, etc., via text and email. I received an email from Verisign, but no email from them, and no text message.
The meeting started oddly. The door was locked, and a woman, seeming offended, asked if she could help me. After I explained I had an appointment, she became warm, saying they just kept the door locked. Danielle and Cynthia then began the meeting by asking me to discuss my case, which confused me, as I expected them to guide the discussion. They then asked prepared questions, and I signed papers, mostly duplicates, despite Danielle's instruction to leave the dates blank. I was naive, but that was partly my fault.
Following the meeting, I sent more information and voiced my concerns about differing goals. Danielle said Taylor Ernst wanted to talk. I agreed, and Taylor called, claiming to be rushed. He then said, "Danielle said you have questions for me?" I responded, "No, Danielle said you had questions for me." He had a prepared answer, mirroring Danielle's approach. I realized they used a bait-and-switch tactic, from the locked door to the misleading meeting then phone call, which felt like an odd way to attract clients.
I expressed my reservations to Taylor, but offered to share additional ideas. He stated he would get back to me, and Danielle mentioned the case selection meetings again. Later that day, Cynthia called, asking for a return call. The following morning, I called, and the receptionist inquired my name and who I was calling for, put me on hold, then asked about the reason for my call as if I hadn't been asked to call back, then Cynthia told me they wouldn't be handling my case, even though I had already indicated I was moving forward.
I didn't get the promised email. I texted Danielle to cancel the authorizations and asked that the undated documents be marked as void and scanned with her initials. They sent documents marked "VOID" in marker by Cynthia (no initials), along with a poorly written rejection letter and the email itself featuring a misspelled word. It was peculiar that an intake specialist rejected my case, especially since they didn't have a case to reject. Following a discussion, I persuaded Danielle to initial the forms, as she had gone over them with me while Cynthia made a copy of my driver's license and just sat in the room.
The next day, I received an updated email with scanned, voided documents and Danielle's signature, along with a text offering the documents for pick-up or postage. I opted for mailing, as I didn't want to fall for the locked door trick again. They arrived a day or two later, shoved into a torn, business-sized envelope with their address on it. I'm unsure what Ernst Law Group hoped to gain from these interactions. I assume this is how they treat all their clients. I hope they are more effective in the courtroom than they are with everyday honesty. It seems that winning big cases against major corporations does more for their ego than their self-esteem. They seem nice overall, and I hope they start treating people with more respect and continue to thrive. I wish them well, and caution other readers to approach them with a grain of salt if you decide to work with them (or if you enjoy condescending tones).
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