Dempsey, Roberts & Smith, Ltd

I would like to express my sincere appreciation for Attorney Adelle Doty and the outstanding legal assistance she provided regarding my landlord-tenant matter.

Attorney Doty was professional, knowledgeable, attentive and genuinely committed to helping me understand my rights and options. She took the time to listen to my concerns, answered my questions thoroughly and provided clear guidance throughout the process. Her dedication and attention to detail gave me confidence and peace of mind during a stressful situation.

This is not the first time Attorney Doty has assisted me. She previously helped with with another legal matter and once again she exceeded my expectations with her exceptional service and professionalism. Her compassion, expertise and commitment to her clients truly set her apart.

I highly recommend Attorney Adelle Doty to anyone seeking legal assistance. She is an amazing attorney who genuinely cares about her clients and works diligently to achieve the best possible outcome. I am extremely grateful for her help and would not hesitate to seek her assistance again in the future.

Thank You, Attorney Doty, for your outstanding service and dedication.

I have to say they are probably the worst law firm to deal with. The female lawyer is rude and short. Does not want to explain or actually do her job? I am very, very dissatisfied with their service at this moment. You send them information with that. Is in regards to one case? And they try to tell you that it has to be separated. And you're gonna get charged for each one? Even though that all of it goes together because it's all retaliation. So then they don't want to handle it. And literally refuse to process things, just not a good lawyer's service. At all.

Highly recommend this law firm. Assisting with legal shield members and going above and beyond.

I was paired with this firm through my LegalShield membership and found the experience deeply disappointing. From the outset, communication felt dismissive and transactional rather than solution-oriented. Instead of providing meaningful assistance within the scope of the LegalShield plan, the focus quickly shifted toward encouraging me to retain the firm for additional paid services.

My concerns were not meaningfully addressed, and advice repeatedly defaulted to “retain counsel,” even in situations where escalation appeared premature. It gave the impression that expanding billable representation was prioritized over resolving the issue within the membership benefits.

After reviewing other low-rated feedback referencing similar experiences through LegalShield, I realized my situation may not be isolated. Consumers relying on prepaid legal services should ensure they clearly understand what is covered and advocate for thorough guidance before being advised to retain additional services.

I am writing this review because silence protects misconduct. My experience with Attorney Shaun P. Haley demonstrates how easily a client can be financially exploited while receiving little to no legal service in return.

I am writing this review to warn others so that no one else experiences what I did with Attorney Shaun P. Haley of Dempsey, Roberts & Smith, Ltd.I retained Mr. Haley over two months ago for an employment related matter. During this entire period, I received no substantive legal services from him, despite being billed monthly. This length of delay is unreasonable, particularly given that this was not a complex custody or marital case involving multiple parties. It was a straightforward personal employment matter.
To make the processas efficient as possible, I completed nearly all of the preparatory work myself, including drafting the letters needed for my case. These drafts were reviewed by other professionals prior to submission. My only request to Mr. Haley was to mail the finalized letter, as I did not have the means to do so myself at that time. This task should have taken no more than a few days. Instead, two months passed with no action.
Despite repeated follow ups, the work was not completed. During this time, I continued to be billed. If Mr. Haley was unable or unwilling to handle my case, he should have disclosed that at the outset so I could seek more professional representation elsewhere and avoid unnecessary financial loss.
Communication with Mr. Haley was consistently dismissive and unprofessional. He routinely interrupted me, redirected conversations without addressing my concerns, and on at least one occasion raised his voice at me when I questioned inconsistencies in his statements. This behavior is unacceptable in any professional setting, particularly in a field that requires judgment, emotional regulation, and ethical responsibility.
Additionally, I drove 45 minutes for a scheduled appointment, only for Mr. Haley to not appear. I was neither notified in advance nor offered compensation for my time or travel. Requests for reimbursement and billing review went unanswered.
There were also clear contradictions between what I was told verbally and what was later claimed. For example, I was informed by office staff on January 21, 2026 that a finalized letter would be completed that day. This did not occur. Mr. Haley later retracted prior commitments and altered his account of what was promised, despite the fact that calls are recorded.
At every step, I acted in good faith, revised documents when asked, and complied with all stated requirements. Even after doing work that should have been handled by counsel, the promised follow through never happened.
Based on my experience, I cannot recommend Attorney Shaun P. Haley. The lack of action, harmful communication style, billing practices, and unprofessional conduct created unnecessary stress and financial burden. Clients deserve transparency, accountability, and respect, none of which I received.
Lastly, this firm has adversely ignored me, for when I asked to speak to the supervisor I was put on hold for 25 mins and our line disconnected. Someone called me back saying that another person other than the supervisor will be calling me back. The only person that has decision making power is the Supervisor and then person is avoiding me. Speaking to another agent will only prolong the problem. I strongly encourage anyone considering this firm or attorney to proceed with caution and document every interaction carefully like I do.