Virginia Legal Aid Society

Extremely unprofessional and alarming experience with the intake staff and Senior Attorney Aditi Kulkarni at this branch. After traveling across town for an emergency housing interview, I discovered that staff had utilized office resources to run unauthorized Google Maps searches on my private residence prior to meeting me, using personal, classist biases regarding my neighborhood to premeditate a denial of service.Worse, immediately following the interview, Senior Attorney Kulkarni stood in an adjacent room and began loudly shouting my private case data, address specifics, and personal history. Her voice easily bypassed the interior doors, completely broadcasting my sensitive information to the public waiting room where other applicants were sitting. Managing Attorney Kristen Dowling was present, failed to supervise her staff, and attempted to downplay this explicit breach of client confidentiality under Virginia Bar Rule 1.6. A formal complaint has been escalated to federal oversight bodies and the state licensing board. Low-income citizens looking for help do not deserve to be mocked, researched outside the scope of their files, or have their private data publicly broadcasted.

Having problems with my landlord about sewage problems I had to go to their office and get all the paperwork and then go back and turn it in and they kept telling me they were coming even gave me a time and day and never showed up and this went on the whole time I was trying to get help and they never came out to look at what was happening and I never did get any help. Worthless organization in Lynchburg.

wrote to them while i was incarcerated...when i got out more than 3 months later they still hadnt responded

Do you people not answer the phone?? Also, I spoke to someone about a serious matter in my life I needed legal advice on... one person gave me a bunch of numbers to call that weren't able to help... the other woman said they dont help people with my kind of questions and concerns... which is so weird being this is a legal advice line.