I am not generally one to write reviews, especially negative ones, but I find it necessary to share this. We could not be happier with the outcome of the adoption process. Everyone involved was absolutely stunning, with the unfortunate exception of our attorney. Rachel Aguilar has consistently lacked any sense of urgency and has been unresponsive concerning our final official paperwork for over five (5) weeks. Many of the answers given before those five weeks were sporadic, vague, and almost completely uninformative.
Correspondence with Ms. Aguilar is handled almost 100% through email with response times frequently taking weeks. There was nearly zero voice-interaction with Ms. Aguilar other than early in the process. She seemed very capable at the beginning, but as we moved forward she revealed one ineptitude after another. Names on legal documents were misspelled multiple times and had to be corrected by myself and my wife. This caused the paperwork to be delayed then rewritten and then finally wrong again with the need to be written a third time. I found it aggravating as a client and as someone without a law degree to have to read through legal documents looking for basic errors that seemed to be missed in haste or incompetence.
Being that there has been no response concerning our case for such a long period, we also contacted the firm’s other partner Blair Parker to ask if Ms. Aguilar is still employed with the firm. We received no response from that inquiry either. Maybe this is an issue with the entire firm as there is no individual that actually answers phones. Again, in our case almost all contact is handled through voicemails and email beyond the initial consult.
This review only offers a very small peak at the aggravation and frustration felt by myself and the members of my family. Their experiences will be shared soon. I don’t need an explanation or any attempt to defend. I don’t need any excuses either. I have every bit of correspondence and the fact that this happened the way it was explained is easily read and demonstrably true. Even if there was a valid reason for a hold in the paperwork, it is indefensible to not share that reason or give an update to a paying client for over a month. The correspondence and expertise offered by this firm is clumsy at best, but most accurately exceedingly scattered and sparse.
There are many attorneys available, so choose wisely.
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