O’Brien, Barton & Hopkins, PLLP

UPDATE: I finally was able to get a hold of the attorneys and share my experience. They basically didn’t believe me and sided with the incredibly rude and unprofessional receptionist! Unbelievable, avoid.

Figured I’d share this here for future reference if anyone gets a ticket. I received a minor speeding ticket recently and contacted Fred Hopkins, whom I’ve used in the past.

Experience:
• Emailed his office 3 times over 2 weeks asking if he could help with copy of the ticket (used email on his site).
• Never heard back. Sent ticket in requesting a “contest” hearing.
• Finally called and asked about the ticket. Front desk person Christina was short, rude.
• I asked about my emails, she said he’s old school, doesn’t use email. I asked if she receives those emails, she said no.
• She said they would now charge me $50 (“expediting fee”) because the dispute case was in 2 weeks.
• I asked if she could waive the fee based on me attempting contact 3 different times and having used him in the past, she said no.
• I asked if I could speak with Fred Hopkins, she ignored me. She told me to go back to ARAG.
• I told I her I wasn’t really happy with this experience and she essentially hung up on me.

I looked at some online reviews and the say he essentially uses a “deferral”, which you can use yourself if available. I researched what he did for me, turns out he simply used a deferral.

My advice would be to AVOID this law office. This person was the most unprofessional, unpleasant person I’ve spoken to in a long time.
I see no way to actually reach Fred Hopkins directly at this point either to make him aware of his assistant’s behavior.

Two weeks ago, I wrote a detailed email for consultation to this company (as an ARAG member, with a confirmed case number). What did they do? Nothing, nada.

Very professional :(

Great team very dedicated.