Neale & Fhima – Irvine

Our experience with Neale & Fhima handling our CFMOTO lemon law case was extremely disappointing and the worst experience we have had with a legal representative. Throughout the case, we repeatedly had to contact the firm ourselves to find out the status, what the next step was, and what was required from us. Proactive communication was very limited, and when we asked specific questions, the instructions were often vague or incomplete. Most concerning was what happened when the attorney handling our case left the firm. We were not contacted to tell us the attorney had left, who was taking over, or how our case would be transitioned. We had to reach out ourselves to determine who was handling our case and what needed to happen next. The communication problems continued all the way through the settlement. Even at the end, we struggled to get clear instructions about where and how to surrender the vehicle and how the required paperwork needed to be completed. We repeatedly felt like we were managing the process and asking the firm what needed to happen next, rather than the firm guiding us through it. This review is not based on one missed call or email. It reflects a pattern we experienced throughout the representation. We retained attorneys because we expected them to manage the legal process, communicate with us, and provide clear instructions. Unfortunately, that was not our experience. Based on our experience, I would strongly encourage anyone considering this firm to ask detailed questions about communication, case management, attorney transitions, and how often you can expect updates before retaining them. We would not use this firm again.

I highly recommend the team at Neale & Fhima, they did an excellent job handling my lemon law case. I worked with Nadia, she has excellent communication skills, and is professional, knowledgeable, and responsive. She explained every step in clear terms and supported me and my wife to stay calm and work with her. Professional communication throughout the process guided me and kept me updated on the progress. The resolution exceeded my expectations. *Thank you guys*.

Highly recommend this firm. They are knowledgeable & very effective.

Completely Satisfied with well done work in assistance me reaching the result expected for my case. Thanks to Aaron & Nadia

It’s a great experience working with attorney Nadia Alam! We are very happy about the results.