Marks Law Firm

I have experienced GREAT frustration in dealing with Marks Law Firm. I secured their services via a phone intake with Sam in May 2025. I found it odd that no contract was issued or an outline of services to be completed, but I didn’t have much of a leg to stand on as I had attempted to secure representation from countless other law offices in the area and none were able to help due to it relating to a specific issue. Sam was curt, but straight forward during the intake and also agreed to a $2500 retainer, to be paid on a month to month basis. I truly appreciated the gesture and moved forward with the faith that this was someone who was willing to help and work with my family, without putting us out, financially.

Over the next 11 months, I went through COUNTLESS phone calls of attempting to speak with Sam, with ZERO follow up. I would receive communication from the other parties lawyers and attempt to communicate with Sam on what the next step was…. Nothing. The receptionist had the audacity to tell (when I had called yet again) “you cannot call here and just expect to speak to Sam, as he is very busy. You would do better with scheduling an appointment to talk with him.” To which I responded that I had TWO scheduled appointment times to speak with him and when each time rolled around, he was “engaged in very important work” and unable to come to the phone. Was told several times that I would receive a follow up call by EOD, with no response.

Each time a call was placed, I was treated with contempt and disrespect. I fully understand that my measly $2500 retainer was a drop in the bucket, but $2500 is a small fortune to a single income family.

We have decided to move forward with attempts to deal directly with the other sides lawyers, purely out of frustration and lack of response from Marks Law Firm. I blame myself for a large chunk of this outcome, as I know now that I should have pressed for a formal contract and something in writing to back up our verbal phone agreement.

Do yourself a favor and do A LOT of research before entrusting your time and money into a company that can later claim “no paper trail” when it comes to their lack of work and effort.

I dealt with Sam and he is not good at answering questions, he does not return phone calls! Sam will tell you to email him things so he can “help” and will not respond back to emails or reach back out. After I filed my bankruptcy I didn’t know what was going on. I tried reaching out multiple times and each time I called I still never got the answers to my questions. I wish I would have went somewhere else! I was in a stressful part of my life and dealing with this made it so much worse!

Incredibly helpful and responsive. Went out of their way to provide assistance with clear communication and frank, helpful advice.