About the Attorney
The Luis Gutierrez Law Firm in El Paso, Texas offers legal services specializing in criminal and juvenile law cases. With over 26 years of experience, attorney Luis Gutierrez provides fair and just representation for clients in need of legal assistance. Whether you are facing criminal charges or dealing with a juvenile legal matter, Luis Gutierrez is dedicated to advocating for your rights and protecting your best interests. Contact the Luis Gutierrez Law Firm today at 915.577.0915 for expert legal guidance and representation in El Paso.
Client Reviews
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My son has an IEP and a documented disability, yet a legal referral was pushed against him for behavior the school district later admitted was directly linked to his medical profile. Louie skillfully intervened with the County Attorney's office and successfully got the entire matter declined before it could ever go to trial, lifting a massive burden off our shoulders.
Gabby and Louie communicated with us regularly, kept us updated on key developments, and treated us with deep empathy. Because the case resolved successfully early, Louie even prorated his fees to accommodate our situation—a true testament to his integrity. I highly recommend this firm to any parent looking for a fiercely protective, strategic, and honest defense!
From the beginning, communication was poor. When I first called the office, the receptionist (Gaby) repeatedly told me that Mr. Gutierrez was busy but that he would call me back shortly the same day. I waited for hours and never received a call. Around 3:30 PM, she finally informed me that the attorney would not be able to speak with me after all. She apologized and scheduled me for a phone appointment the following morning at 7:30 AM, assuring me that he would call me right at that time.
I took the time to prepare all my documents and questions so that the call could be productive. I was ready and waiting before 7:30 AM, but no call came. By 7:45 AM I became concerned and tried calling the office several times, but no one answered. Finally, after 8:00 AM, Gaby answered and gave a completely different explanation, saying that 7:30 AM is just a general appointment time and that I would need to wait my turn because there was a list of clients ahead of me. This directly contradicted what I had been told the day before.
At that point I felt I was being misled and expressed my frustration about the situation. Shortly after, Mr. Gutierrez got on the phone and spoke to me in a very aggressive and dismissive tone. When I tried to calmly explain why I was upset about the lack of communication and the confusion about my appointment, he interrupted me and said, “I don’t need you to lecture me,” and then hung up the phone.
For someone seeking legal help during a stressful situation, professionalism and clear communication are extremely important. Unfortunately, this experience was the opposite. By far my worst disappointment with a legal professional.
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