I took my time writing this review because I believe it’s important to share my experience with this law firm.I was referred to this law firm to represent me in a case. The only reason I felt confident in their abilities was because I was referred to them by a reputable law firm that had successfully won a case for my mother. As with any significant decision, I thoroughly researched and read reviews before making a choice. However, the reviews initially gave me pause, and I couldn’t help but wonder if people were being overly critical. Despite my concerns, I decided to proceed with their representation, given the positive referral from a well-established law firm.
I was with your law firm for about four years, and let me tell you, I only spoke to Dustin, my attorney, once. That was during the initial interview to see if he would take my case.
When you’re dealing with unbearable pain, work-related stress, workers’ compensation, and doctors, you expect your lawyer to be responsive and helpful. Unfortunately, this law firm didn’t make my case any easier. They have terrible communication skills, lack organization, and no longer have the 72-hour return call policy they used to have on their voicemail. They also show no sense of urgency in resolving issues or answering questions.
With communication, I would send them a text, email, and call, but all three would go unanswered. (Yes, these cases require patience.) However, I wouldn’t hear from them for months until I would call them every day because I would get frustrated not knowing what to do or when my work would start to give me trouble with certain things. I would have to send them a massage, reminding them that they had been ignoring my questions and concerns.
I was the one responsible for doing their job as a law firm, ensuring that things were being followed through.
As for organization, I had multiple people assigned to my case, each of whom seemed to have different information (or even incorrect information). Even after being with them for three years, I still had to correct them with the proper information I had been providing them since the beginning. They couldn’t keep up with basic information.
I reached a point where I expressed all my concerns and dissatisfaction to multiple case managers. I repeatedly requested to speak with my attorney, but they never followed through on their scheduling. I only spoke with my attorney once, which was just an intake call to assess if they would take my case.
Imagine someone being compensated for your injury but failing to even bother to call you for something their own team had scheduled.This unfortunate situation occurred more than three times.
I can provide more detailed information about why I strongly advise against using this law firm, but for my own sanity, I’ll keep it concise.
I became extremely frustrated working with such incompetent lawyers, which motivated me to seek a better representation. I was determined to find a lawyer who would provide me with the quality of service I deserved. I was fortunate enough to meet a new lawyer and a law firm that truly represents their clients. They work tirelessly, day and night, to ensure that I receive the benefits I am entitled to and stay on top of all the legal aspects of my case. I am glad I made the decision to terminate my contract with this law firm and switch because my new lawyer has accomplished in less than three months what law at your side couldn’t even do in about four years to achieve. So if you are thinking about this law firm. RUN
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