King & Siegel LLP

I had a great experience working with Erum at King & Siegel LLP. While Aren and Elliot were also part of the team, Erum was my main point of contact and the person I worked with most throughout the process. She handled the majority of the work and made everything feel much smoother and easier to navigate.

Erum took the time to explain things in a way that actually made sense and always made me feel comfortable asking questions. Her preparation and attention to detail were incredible — the mediator even complimented how thorough and organized her work was and said it made his job much easier.

She’s down-to-earth, professional, and truly cares about her clients. Thanks to her hard work and guidance, we were able to reach a very positive resolution. I’m very grateful for her help and would highly recommend Erum and the team at King & Siegel.

Just had a brutally uncaring and robotic intake call with this firm where they didn't convey any interest in me as a person or client (while asking me questions when those answers had already been answered on the intake form) and talked over me when I was trying to give information crucial to my case. I suggested concluding the call a few minutes in to it because it was going so poorly and they just wished me a good day and hung up before I could even say goodbye. I have spoken with AI that is more kind. I have no interest in working with an impersonal firm that doesn't care about their clients. If this is how intake goes, I cannot imagine their service is at all client focused.

I contacted King & Siegel on February 26 and spoke with an intake specialist, Caitlyn. Over the following week, while I was on a business trip, I received repeated calls and emails from her almost every day. This felt excessive given it had only been a week since my initial inquiry.

When I emailed her on March 5 to confirm I was available, I received no response. I followed up by calling the office multiple times on March 6 but still couldn’t reach anyone. Instead of a return call, I received an email stating:

“Unfortunately, we are unable to provide services to you because you have not shown interest in legal consultation at this time. Please feel free to reach back out to us if anything changes.”

It is unprofessional to bombard a potential client for a week, only to claim they 'haven't shown interest' the moment they respond. If King & Siegel is not interested in my case, there are professional ways to communicate that. Based on this intake experience, I recommend looking elsewhere. See the attached email for reference.