Estelle & Kennedy, APLC

Valentino Harrison Lost my case over billed me without notice and now we’re going through fee arbitration. I’ve made more progress getting my son back myself and saved money.

Really awful customer service, these people would rather do nothing at all than help their clients.

I had a consultation at 11am and cleared my schedule for the call. Their attorney called me at 12pm, an hour later than we scheduled. He was completely unprofessional and sounded like a high school jock. After explaining the situation, he told me:

"You have the address, you should just got to their house. I bet if you knocked on their door you could squash this".

I told him that I didn't feel comfortable doing that (because who would?) and requested that he write a demand letter. He huffed, said something about not wanting to waste the time to do that, but said that if I insisted, he could write me a demand letter for $1500 or more. A completely exorbitant cost compared to the national average or even the average in Los Angeles, especially for from their second-rate law firm.

He then insisted that I just take them to small claims court instead. I asked the costs for him to help prepare my case and he told me he wouldn't waste the time on it, and that I should

"just look up how to do it on youtube".

Finally, I asked if he could send me an email going over what we talked about and the various costs. He refused to even send me an email.

This man literally could not put in any less effort. What an absolute waste of time with a completely unprofessional "attorney", I wouldn't be surprised if he was a fresh out of college paralegal who screened my call.

Worst experience. DO NOT HIRE THEM. Crazy part is I interviewed 3 firms, Valentino was the best candidate that had experience in my type of case. I expressed my concerns and he wasn’t worried so we decided to go with his recommended strategy. To learn that he was wrong so I paid $4k and wasted time. They assigned a new attorney Ms. Harper due to Valentino being too busy. She offered to do some work for free due to the inconvenience and letdowns. I accepted then a few days later I called to cancel their services. Still got a bill for about $400 for effort to “close my case”.