This is, without exaggeration, the most highly unprofessional and emotionally vacant law firm I have ever dealt with. From the very beginning, everything appeared pleasant enough--smiles, polite tones, reassurances. But once they had secured their fees, the entire demeanor shifted. The courtesy evaporated. What followed was a pattern of condescension, deflection, and outright indifference that never improved.
My experience with this firm spans multiple years, not a single isolated incident. I first encountered this behavior over three years ago. Today, due to circumstances beyond my control, I had no choice but to contact them again--and the experience was identical. This is not a fluke, not bad timing, and not a rough period. This is simply how they operate.
Simple, basic requests--such as asking for a routine email to be sent--were treated as though they were unreasonable impositions. Communication was strained at every turn. Phone calls were passed from person to person with no accountability. Everyone was a "messenger," no one was responsible, and nothing was ever actually resolved. They are absolute masters at passing the buck.
What is most alarming is that this behavior was not limited to one bad employee. Every single person we interacted with behaved this way. It feels systemic, almost institutional--like apathy, deflection, and quiet hostility are part of their training. Their tone consistently bordered on contempt. Every word, every exchange felt tense, defensive, and unnecessarily adversarial, as though clients were an inconvenience rather than the reason the firm exists.
Dealing with this firm over time is emotionally exhausting. You begin to brace yourself before every interaction, knowing it will be tense, unhelpful, and draining. You are subtly made to feel as though asking for assistance--while paying for their services--is somehow unreasonable. The cumulative effect is frustration, helplessness, and emotional fatigue, especially when you are already navigating grief and loss.
There was no sense of guidance, advocacy, or professionalism--only a cold, lackadaisical attitude that at times felt almost masochistic in how much friction they seemed determined to inject into even the smallest interactions. At no point did we feel supported, advised, or respected.
Most disturbing of all was their complete and total lack of empathy. This firm handled an estate during a period of profound emotional vulnerability. One would expect, at minimum, a baseline of human decency. Instead, beneficiaries were treated as obstacles. There was no compassion, no patience, and no acknowledgment of the emotional weight of the situation--just irritation, detachment, and an air of "not our problem."
Repeated attempts to resolve basic matters were met with thinly veiled annoyance. There was no concern for outcomes, no sense that they cared how their actions--or inaction--affected real people. The experience left us feeling dismissed, disrespected, and completely worn down.
These are exactly the kinds of lawyers who give the profession a bad name. Cold, dismissive, unresponsive, and utterly devoid of accountability.
I am writing this so others do not make the same mistake.
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