CHIAO & WU, LLP

I had a consulting session and was happy they set me up with one of their attorneys, instead of an assistant. The attorney came prepared, having read over the documents I sent them. They answered all of the questions I had in the session and they didnt try to sell me on any additional services. Would highly recommend.

I initially had a positive impression of this firm. My consultation with Mr. Chiao went well. He clearly explained my legal options, came across as warm and earnest, and made me feel comfortable retaining the firm. Unfortunately, once my case began, serious organizational and communication issues emerged. Although the complaint itself was well written, it was filed with the wrong court and contained an incorrect address. I was never informed of this mistake and had to discover it on my own. Correcting the issue required a change of venue, which cost me significant time and money for an error that was not mine. Communication throughout the case was inconsistent. At times, staff were responsive and reassuring; at other times, follow-up emails went unanswered and seemed to fall through the cracks. When I informed the firm that the opposing party was making threatening communications, my concerns did not appear to be taken seriously. After deciding to retain new counsel, I was surprised by how aggressively this firm interacted with my new attorney during the transition. Even more concerning, when my case files were transferred, I was mistakenly sent documents belonging to a different client. This raised serious concerns about their internal controls and confidentiality practices. I was also charged approximately $600 for work the firm claimed had been completed but which was never included in the file transfer. When I requested a refund, I was told the work had been done and that I would need to absorb the cost, despite having to pay my new attorney to redo it. Overall, this firm's lack of organization and efficiency ended up costing me more time, money, and stress than necessary. Based on my experience, I would strongly recommend shopping around for other firms, even if they are located outside the Pasadena area.

I had an excellent experience during my consultation with Attorney Ching Chiao. From the moment our meeting began, he was attentive and professional, and he made me feel comfortable asking any questions I had about Landlord/Tenant matters. He explained the topics clearly and provided thoughtful guidance that addressed all my concerns. I truly appreciated how he used every minute of our appointment efficiently, ensuring that none of my questions went unanswered. If you are seeking help with Landlord/Tenant issues, I highly recommend scheduling a consultation with Attorney Ching Chiao.

The attorney I spoke with was incredibly helpful and knowledgeable about local real estate laws and investing. I am very satisfied with the service I received and will definitely be returning.