Following is my feedback & review regarding Carey Danis and Lowe:
I give them a failing grade, 2 of 5 stars, for the service I received. My overall experience with the law firm was poor. Following is a brief history of my experience:
My mother was the original plaintiff, and I inherited this lawsuit when she passed away.
Andy was the primary lawyer assigned to my mother’s case, and my initial experience working with Andy was good. I felt comforted to be represented by him because he spoke with confidence and passion about justice for her. Andy believed we had a 7/10 chance for victory if it went to court. We had mom’s testimony, mom’s medical records, pictures, doctor’s reports, all chronicling this nightmare that the defendant, Biomet, caused.
Regarding my Mother:
The problems arose when she received a bi-lateral hip replacement from Biomet. What we didn’t know at the time was this hip implant was faulty. In fact, the implant was from a batch that was later recalled. She had numerous hip dislocations, and the mechanism was susceptible to friction.The grinding caused fragments of the implant to pollute her blood. It poisoned her with a condition called “metallosis.” This was one of many conditions she suffered through every day for the latter ten years of her life. Her implants would slip out of socket while she was doing menial movements.
When the time came for mediation, I believe Andy and I were successful in our objectives, conveying the kind of harm that Biomet caused including the immeasurable pain her death caused me personally. Not only did I lose my best friend and greatest supporter, but my future children will never know what the love of their grandmother will feel like.
Just before the second mediation, Jeff Lowe, whose name is on the firm’s building, wanted to speak with me. Jeff was less optimistic about our chance of victory than Andy. He believed if we went to court that we would have a 5/10 chance for victory. When I spoke to Jeff about the settlement dollar amount my mother sought (while still living) for her pain and suffering, Jeff told me we would likely have to go to court for a settlement of that amount. However, at the end of the meeting Mr. Lowe and I seemed to be on the same page.
Shortly after my meeting with Mr. Lowe, I received an email from the firm’s administrative assistant (on behalf of Mr. Lowe) stating that my mother had authorized Mr. Lowe to settle her case for 1/10th the dollar amount he and I discussed. Not only did this never come up during our in-person meeting, but the real punch in the gut was Jeff ending his letter accusing me of ignoring their advice; Talk about a complete betrayal of trust.
In the end, my lawyers gave me an ultimatum, based on accusations of me ignoring their recommendations. Jeff framed his emails and responses in such manipulative ways as to contextualize me as being disregardful and irrational.
In close, and with as much objectivity I can muster, my experience with the firm was a “2”. I don’t know how much responsibility Andy and Lori shared in the ultimatum Jeff gave me, but I’m not going to gloss over their hard work. On the other hand, while my team was personable, Jeff’s attempt to frame me as irrational came off as manipulative.
Constructive advice for the firm:
Don’t try to frame your clients to back out of your contractual obligations,
Don’t distort the realities of clients (like me) to instill feelings of self-doubt.
My experience with your firm could have been far less painful if the firm had established clear, objective feedback with me.
Conclusion:
2 of 5 stars at most… And I’m being generous based on my experience.
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