Bangs McCullen Law Firm

The female who answered the phone was highly unprofessional and rude. As if she was personally offended to take my call. Maybe they don’t want new clients?

Noah was very professional.

If I could give this establishment zero stars I would solely given on the distasteful, repugnant, incompetent, unskillful, an unpleasant, and improperly unprofessional behavior this civil paralegal displayed during our phone conversation. This civil rights paralegal created a toxic, hostile, unprincipled, unethical, and improper work
Client relationship that is unfitting for any legal agency to run under. Since this paralegal and team mates refused to give her name I feel this civil paralegal should be reprimanded due to having horrible customer service skills and this poor lady seriously needs to be retrained in customer service 101 and ethical behaviors to avoid a good attorney losing clients over unprofessional behavior especially from their own staff. A client should be able to call and gather information as many times as they please but apparently I called one too many times trying to obtain information without noticing it was the same law firm .I didn’t call on purpose as I was seeking legal advice and I was transferred to the same civil rights paralegal that was rude, unprofessional and unpleasant to speak to and again she refused to give her name each time that is beyond unprofessional, and to be crystal clear she is beyond rude, and repugnant to speak to also refusing to identify her name is very questionable. As I only wanted to kindly address her professionally in the correct, proper and in a politely manner but apparently she needs to be retrained in etiquette class 101 as well. Whether a consumer calls once twice or 100 times there is no need to be rude and/or unprofessional.