Alissa Hascup, Esq.

I wanted to retain the counsel of Ms. Hascup, at the recommendation of a law firm in Southern NJ, to represent me in a legal matter. The intake "gatekeeper" who answered the phone and "listened to" my details was so consistently dismissive, condescending, rude—in short, unprofessional—that I finally just told her, "Never mind. I refuse to do business with someone who treats me like you've treated me on this call." Ms. Hascup came highly recommended, and since I've had no direct dealing with her, let me be clear that this is NOT a criticism of her. Rather, it is squarely directed at the woman I spoke to on the phone. This was a disappointment. I simply wanted to explain my case, determine whether Ms. Hascup would want to take it, get a price, then retain her counsel if I could afford her. It should have been that simple. I thought of just moving on and saying nothing, but considering Ms. Hascup's positive reviews and good reputation I thought I would write this, as it is not uncommon for professionals to be unaware when this kind of behavior is occurring by their employees/partners. And if they are not aware of it, it is undeservedly hurting them and undermining the business and reputation they have worked hard to build. Saying something is the only recourse I have, so I've said it. UPDATE: Reply to Ms. Hascup's reply to my original review Ms. Hascup, The review is entirely fair. I attempted to speak directly with you prior to this experience. I left a detailed message outlining my matter, noting that I was referred by another respected law firm and had already secured certified, sealed court archives from the state. I was never called back. Instead, my inquiry was routed to the gatekeeper described above, whose conduct prevented me from ever reaching you. A firm's public reputation is built on every point of contact—including the gatekeepers hired to represent it on the phone. When a prospective client holding certified court records is insulted, spoken down to, and told "I've already allowed you to speak," that is not a failure of the client; it is a failure of your intake process. I wrote this review to bring transparency to a severe customer service breakdown that you were apparently unaware of. I have since taken my matter—and my retainer—to alternative counsel who treats prospective clients with basic professional courtesy. I will leave this review up as an accurate, factual record of my experience with your office. I hope you use it to address how your staff handles incoming calls.

Alissa is a highly competent attorney that delivers results.
She really got me out of a jam.
If you are in Passiac or Morris County i highly recommend her
She is worth every penny of her fee

We thought we were all set for court and then Alissa dropped us with just a week to find another attorney. Turns out she had another court case that day