The Trust Brothers at Leisinger Law, LLP

My first Trust Amendment was a great experience with the Trust Brothers. They were personable, patient and professional. I even referred a close friend. The second trust amendment was a bad experience. The change requests were sent via email. With those changes I requested additional jump drives (6, one for each grandchild that I was adding to the trust). At the signing they advised me that they didn't make the copies of drives, (don't think they wanted to be bothered) and if I wanted them there would be an additional charge of $4.00 each when I had just completed my zelle payment. I felt they should have added the drive fee to their total charges initially. When leaving, I told them I felt they should have accommodated me. One brothers said in a raised voice that he would do it since I was complaining so much.
Also, I paid with Zelle and it was taking me some effort and time to complete the transaction, and I could feel their impatience. They seemed to want to be done with me ASAP.
I am saddened that their professionalism has declined from our first meeting five years ago.

Very kind and knowledgeable. My husband and I talked about getting a trust for years. I am very thankful we chose
the Trust Brothers. Highly recommend anyone who owns property to do a trust with them.

I came here on October 30th of 2024 to have a living trust created for my mom’s estate. When we arrived the contracts had already been created from a previous meeting my mom and sister had with this law firm so the signing of necessary paperwork for the trust took less than an hour to complete, and a few weeks later we received the finalized trust by mail in a neat binder.

The issue now arises from the administration of the trust due to my mom’s recent passing. I made contact the following day on a Wednesday to see what the next step was since I’ve never dealt with this nor was I told at our original meeting of how it all worked once the trustor passes. No one answered so I left a voicemail. Friday came around and I hadn’t heard back, so I left another voicemail. I made one final attempt the next Monday.

Finally the following Tuesday they emailed me telling me if I wanted to administer the trust myself they would forward me a checklist which I later realized was too much of a burden for me to do myself. A few days later I inquired about having them email a digital copy of the trust since it wasn’t included in the original binder to start interviewing other possible law firms since I didn’t see them too eager to want to help. After again not hearing back, I reached out by email one last time to ask about having them administer the trust but have yet to hear back on any of my last emails.

At this point I’m done wanting to give them business and will look elsewhere due to the lack of professionalism.