Roetzel & Andress, LPA

I was not pleased with this office in the beginning but it became drastically worse after they joined Brouse McDowell. The communication skills are horrendous. I never knew what I was paying for and I never knew how much anything was going to cost until I got a bill. And the bill went up and up and up and up, particularly after they joined the association. After having hired them for about a year, I was told everything would be resolved by the end of October. I heard nothing and I heard nothing and I heard nothing. No resolution, no money. The same $45 charge continued to appear but nothing was happening. Then the office joined the association and my bills went to $5000 a month. There was progress but at a huge price and there were many excuses for why nothing had happened prior. When the office joined the association, there was no communication to clients that billing had changed and email addresses had changed. This is basic communication. You should not as a customer, be hit with a monthly surprise every month because you have absolutely no idea what has been going on and no idea on what your money has been spent until you get a bill. I was originally told this would not cost over 15,000 but I do believe for over 25,000 now. They are a money pit.

Used this firm in particular Russell J. Adkins. Received everything I wanted in my case. The only reason I’d mark it a 4 star was due to the lack of being able to communicate directly with Russell via phone and constantly going through his secretary who never answered. However, I understand I wasn’t his only client. When we had to appear in court Russell was very professional and took control of the situation wether via phone or in person. Very confident in his adept ability to get his clients needs met. If you can handle having limited communication and trust the process he’ll get what you want. BIG THANKS to Russell! 👍🏼👍🏼